Refund and Cancellation Policy

Last updated: October 22, 2026

This policy is part of the Infinito Terms of Service.

1. 30-Day Money-Back Guarantee on Hosting

If you are not satisfied with your hosting plan, you may cancel it and request a full refund of the hosting plan charge within 30 calendar days of your first purchase of that plan.

Conditions:

• Applies once per customer (and per related person, business, payment method or domain).
• Applies to the first purchase of the plan, not to renewals (see Section 3).
• Does not apply if the account was suspended or terminated for violating the Acceptable Use Policy.

2. Non-Refundable Items

• Domains: domain registrations, renewals, transfers and restorations, once processed with the registry, are non-refundable, because the cost is paid to third parties and the domain is registered in your name.
• “Included” or “free” domain with a plan: if you request a plan refund within 30 days, we will deduct the domain’s regular registration price from the refund, and the domain remains yours until its expiration date.
• Design, website creation and onboarding packages (Infinito.Agency): 100% refundable only if you cancel before the kickoff meeting or before we start work. Once work has started, they are non-refundable. If the package includes the first year of hosting and a domain, those are governed by Sections 1 and 2.
• Installation, setup, migration or restoration fees for work already performed.
• Third-party licenses and services (paid SSL certificates, software licenses, premium themes or plugins) once issued.
• AI credits or usage already consumed.
• Services terminated for violating our policies.

3. Automatic Renewals

• We send reminders before each annual renewal. You can turn off renewal at any time in the client area.
• If an annual hosting plan renewed automatically and you did not want it, you may request a refund of that renewal within 14 days of the charge. Monthly renewals are non-refundable, but you can cancel them so they are not charged again.
• Domain renewals are non-refundable once processed.

4. Cancellation Without Refund

Outside the cases above, you may cancel any service at any time. The service remains active until the end of the paid term and will not be charged again. We do not issue prorated refunds for unused periods, unless we terminate the service for reasons not attributable to you.

5. How to Request a Refund

1. Log in to the client area and request cancellation of the service (“Request Cancellation” → “Immediate”).
2. Open a ticket with the Billing department or email soporte@infinito-host.com with the subject “Refund Request,” including the invoice number.
3. We will respond within 2 business days. Approved refunds are issued through PayPal or Stripe, according to the processor of the original payment, to the original payment method when possible. Depending on your bank, the credit may take 5 to 10 business days to appear.

If the payment processor does not return its fee on a transaction, we will tell you before processing the refund.

6. Account Credit

If you prefer, instead of a refund we can apply the amount as credit to your account for future invoices.

7. Chargebacks

If you have a problem with a charge, contact us first: we can almost always resolve it faster than your bank. Chargebacks are governed by Section 5.7 of the Terms of Service.

8. Statutory Rights

This policy does not limit any non-waivable rights granted to you by applicable consumer protection law, including the right of withdrawal recognized by Nicaragua’s Law No. 842 on the terms it sets. In the event of conflict between language versions, the Spanish version prevails.